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The podcast discusses the importance of reaching customers through channels that align with their interests and online behavior. Gary Vaynerchuk's book emphasizes the need to use channels that are in the customer's field of vision to ensure the marketing message is received. The algorithms of social media platforms like TikTok and Meta prioritize user interest over social connections, creating opportunities for businesses and creators to gain views and engagement without a large follower base. By creating compelling and relevant content tailored to the platform, smaller entities can now compete on a more level playing field with larger companies.