The Ninja Selling Podcast Expectations, Communication, and Reputations
As they take the first step toward their next 500 episodes, Garrett and Matt delve into the vital art of setting expectations in real estate transactions and various aspects of business. They underscore the significance of clear communication and its role in ensuring smooth and prosperous dealings. By sharing their insights and experiences, they illuminate how setting expectations can enhance client relationships, prevent misunderstandings, and ultimately build a strong professional reputation.
Throughout the episode, our hosts emphasize the importance of proactively defining what clients can expect at each stage of a transaction, mitigating misunderstandings, and reducing stress for all parties involved. They also advocate for overcommunication, particularly in high-stress situations, highlighting that clients often appreciate being well-informed and supported throughout the process. Ultimately, today’s episode stresses the profound impact of expectations on reputation and client satisfaction, and emphasizes the crucial need to establish clear expectations from the outset.
Feel free to set your expectations very high when you join the community of over 13,000 Ninjas who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.
Episode Highlights:
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The foundational role of effective communication
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Setting clear expectations
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Overcommunication benefits
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Reputation enhancement
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Mitigating misunderstandings
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Internal dynamics
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Managing brokerages
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Clarity and communication
Quotes:
"I think the difference between under communication or overcommunication... comes down to the expectation."
"By sharing their insights and experiences, they shed light on how setting expectations can enhance client relationships and prevent misunderstandings."
"Clients want to feel informed and supported throughout the process."
"It's an us thing. It's not a them thing. We're the ones running the company. We're the ones running the business."
"The first question you should ask yourself is, 'Does everybody have clarity on what's going to happen next?'"
"If you bring the right energy when you set those expectations, it's going to be totally fine."
"Don't be afraid to over communicate. Your clients are not going to be upset that you are shepherding them through a transaction with flawless expectations and wonderful results."
"You need to give them more attention. They're starving for attention from you."
"You're not going to over communicate unless you're like, ‘Hey, Garrett, did you deposit that check?’ And then you call five minutes later, ‘Did you do it now?’ ‘Did you do it now?’”
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Ninja Selling
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Garrett
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Matt
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