Lionhearted Dentists with Dr. Steve Rasner
The "Recall" Call
Feb 28, 2024
This podcast discusses the all-important recall call in dentistry, emphasizing the value of personalized patient relationships and ethical marketing practices. It explores the challenges of navigating patient behaviors and the importance of genuine care over unnecessary treatments.
27:02
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Quick takeaways
- Focusing on different patient types in a dental practice helps enhance treatment acceptance and patient engagement.
- Personalized recall calls and staff incentivization are key strategies for reconnecting with patients and improving patient re-engagement in dental practices.
Deep dives
Building a Positive Cloud of Patients
The podcast discusses the importance of building a positive cloud of patients in a dental practice. The speaker emphasizes the value of three types of patients within this cloud. The first type includes patients like Mrs. Jones, who are cooperative and committed to treatment plans without hesitation. The second type comprises patients who fluctuate in treatment acceptance, affecting their oral health outcomes. The third group consists of patients who have not engaged in treatment plans, highlighting the need to focus on building strong patient connections.
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