The first casualty of polarization is not truth, perhaps, but rather empathy. Your opponent is not just wrong, but contemptible, their behavior not just troubling to you but beyond comprehension. These are earmarks of what today’s guest calls high conflict, and it characterizes much public discourse today. Amanda Ripley is a journalist who has written for the New York Times, the Washington Post, and the Atlantic, among other places, and is the author of the book High Conflict: Why We Get Trapped and How We Can Get Out. She’s also the co-founder of Good Conflict, a non-profit that trains organizations to keep normal disagreement from turning toxic. Amanda and I talk about the difference between good conflict and high conflict, why anger is fine but contempt is not, why the apparent cause of high conflict is rarely the real story, and why journalists need help not just covering conflict but managing it in their own newsrooms. 

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