The So What from BCG People Will Be the Unsung Heroes of the AI Revolution
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Jan 17, 2024 Companies should focus on upskilling and reskilling workers to effectively use generative AI. It is important to balance algorithms with human considerations. Analyzing roles and activities can determine how AI can enhance productivity. Skills like adaptability, creativity, collaboration, and expertise in AI will be valued. Trust in gen AI can be built through experience and critical thinking.
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Generative AI's Double-Edged Sword
- Generative AI significantly increases individual productivity and evens performance distribution.
- However, group use can decrease creativity due to a reversion to the mean, as seen with predictive AI's impact on the movie industry.
Value-Driven Generative AI Implementation
- Focus on value creation and business outcomes when implementing generative AI.
- Use tools like BCG's Gen AI workforce diagnostic to identify areas with the highest value potential.
Synergy of Predictive and Generative AI
- Combining predictive and generative AI enhances value creation, as seen in industrial applications.
- Predictive AI identifies equipment needing repair, while generative AI guides the service team on-site.