The So What from BCG
People Will Be the Unsung Heroes of the AI Revolution
Jan 17, 2024
Companies should focus on upskilling and reskilling workers to effectively use generative AI. It is important to balance algorithms with human considerations. Analyzing roles and activities can determine how AI can enhance productivity. Skills like adaptability, creativity, collaboration, and expertise in AI will be valued. Trust in gen AI can be built through experience and critical thinking.
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Quick takeaways
- Upskilling and reskilling in adaptability, creativity, and collaboration are crucial for workers to effectively use generative AI.
- Organizations need to prioritize the people side, including upskilling employees, redesigning job roles, and implementing comprehensive training programs upfront, to maximize the benefits of generative AI.
Deep dives
The importance of reimagining the use of Gen AI and upskilling the workforce
To stand out from competitors, organizations need to reimagine the possibilities of Gen AI and invest in upskilling their workforce. Research has shown that individuals using tools like chat GPT can experience a significant increase in productivity, while those in group settings tend to revert to the mean and see a decrease in creativity and diversity of ideas. Businesses should prioritize value creation and focus their efforts on areas that can generate the most value through generative AI. Combining predictive and generative AI can unlock even more value by improving cost-efficiency and service levels.
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