In today’s episode, Allan and Lauren talk to Donna Weber, Customer Onboarding Expert. What is Time to Value and why is it important in the context of customer onboarding? The goal of customer onboarding is to make your customers the heroes — they buy your product to save money, to make money, to save time, or be compliant. So if you’re not helping them reach those goals, you’re not delivering value.

So, what is time to value? How do you measure it? Who “owns” this metric?

“Companies need to think a lot more about the right touch at the right time to deliver value.”

Hear the answer to these questions and more in this week’s episode.

If you love learning about metrics, you’ll love MetricHQ, Klipfolio’s online resource for all-things metrics and KPIs: https://www.klipfolio.com/metrics/

Metrics mentioned in this episode:

Time to Value: https://www.klipfolio.com/metrics/saas/time-to-value
Net Revenue Retention: https://www.klipfolio.com/metrics/saas/net-revenue-retention-rate

What is Time to Value? with Donna Weber, Customer Onboarding Expert