When all of your go-to-market teams are working together, your customers become raving fans. Eran Aloni, Chief Customer Officer at Gong, shares how he helps customers be successful–from long-term relationship building, to empathy, to simply listening to the customer.
Eran believes that customers should be your raving fans–and on this episode, he shares exactly why you should work to achieve this, and the positive ripple effect it will have on every area of your organization–including your sales efforts.
KEY TAKEAWAYS:
[1:49-2:39] The dawn of the “raving fan” at Gong
[4:56-6:54] Why you should want to turn your customers into raving fans
[14:18-15:50] Metrics of customer success to focus on
