Balancing conflicting values in decision-making

Another key point discussed in the podcast is the challenge of balancing conflicting values in decision-making. The speaker provides examples, such as the tension between individual and team performance and the conflict between customer centricity and sales quotas. They suggest that values-driven individuals and organizations invest time in exploring these dilemmas and recognizing that certain decisions may not prioritize all values simultaneously. The episode urges listeners to engage in conversations about values hierarchy within their teams and consciously consider which value is being favored in each decision, potentially adjusting the hierarchy to accommodate desired changes.