Empowered Patient Podcast Post-Acute Care Solutions Streamlined by AI with Patrick Mobley Vivid Health
Patrick Mobley, CEO and Co-Founder of Vivid Health has developed a platform to address the inefficiencies in the post-acute care industry. Home health and hospice nurses often spend hours completing required paper-based forms and assessments to create personalized patient care plans and submissions for payments. This technology aims to streamline the workflow and collection of patient information while proactively monitoring patients and using AI-powered voice agents to improve patient engagement.
Patrick explains, "So the way it works with your standard home health organization is that referral is received from a hospital, and most of the work from that point on takes place within any EMR. There are some other vendors that process places, but there is no getting around that form. It is required that you've got to complete every single step. There's really no difference no matter what state you're in or what jurisdiction; you might see slight variations between Medicare, Medicare Advantage, or Medicaid, but it's rather consistent across every single home agency."
"Well, it's a mixture of the nurse and medical director. The nurses are often called startup care nurses. They go in the home and complete the work. It can take anywhere from two to three hours to be in the patient's home, and then once it's done, the response care goes to the medical director for sign-off. From there, there are a couple of extra steps to validate some of the information and coding associated with it. Then, it can be submitted to CMS for payment."
"For that problem, we wanted to take those anywhere from one to four hours and get them down. Well, not because we're trying not to be thorough or rush onto the next patient or anything like that. It's just that there were better ways to do it, and the technology advances, especially in the AI space, have gotten to the point where you can be efficient, lower that timeframe, and still provide good quality care."
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