Understanding Common English Vocabulary

The podcast provides insights into several key English vocabulary terms including the verb 'to row', which means to argue loudly. An example illustrates this meaning, highlighting how a dispute between neighbors can disturb an entire street. Another term discussed is the idiom 'to keep your cool', referring to the importance of remaining calm, particularly in stressful situations like customer service interactions. The speaker shares personal experiences from her background in customer service roles, emphasizing that maintaining professionalism and composure is crucial even when facing challenging customers.