Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI Lazy Training, Fire Drills & Expecting the Unexpected with Layla Pomper
What happens when you unexpectedly need to step away from your business's operations? How can you prepare your business not just to survive but to thrive, even when key team members are away?
In our continuing series on planning for leaves, sabbaticals, and breaks from your business, we’re shifting our focus from the personal side to the backbone of any business: operations.
Layla Pomper, creator of Process Driven, joins me to delve into the empowering process of building operational resilience in your business. This process not only allows you to take a break more easily but also ensures your business runs more efficiently day to day, putting you firmly in control of your business's future.
Layla shares a range of practical strategies, tactics, and systems you can implement now. These will not only prepare you for a break but also instill confidence and peace of mind in your business operations.
Listen to the full episode to hear:
- Why clearly defining each team member’s “what, who, when” is the crucial first step to managing an absence
- How your business model impacts your options for taking leave
- How lazy training gives team members exposure to and familiarity with your process
- Why you should be using shorter absences and vacations as fire drills for your systems
- Steps business owners can take to remove themselves as bottlenecks
- How to build a network that you can lean on during a break
Learn more about Layla Pomper:
Learn more about me, Susan Boles:
Grab the Calm Service Design + Delivery Swipe File here