2020 was a big year for SaaS. From IPOs to record-breaking quarters to huge M&A deals, there was no shortage of activity. But how did the average SaaS company fare in 2020? Was the breakneck growth experienced by Zoom, Shopify, and Snowflake common to the rest of the industry? Or did COVID have a bigger impact on software than the standard press headline would suggest? OpenView surveyed 1,200 software companies for our annual SaaS Benchmarks study. This year’s survey revealed the impact of COVID-19 on software companies, and some of the results may surprise you. In this episode of BUILD, we hear from the masterminds behind the report, OpenView’s own Kyle Poyar and Sean Fanning.