568 - Reducing the Hidden Tax on Healthcare: Real Solutions with AI and Technology

In this episode of Talking HealthTech, Peter Birch speaks with Dr Greg McDavitt, physician executive and director of healthcare industry strategy at ServiceNow, and Andrew Dome, Chief Digital Information Officer at Uniting New South Wales Act, about the "hidden tax" on healthcare.

The discussion examines the non-financial burdens that affect efficiency and patient care, and how technology can help reduce administrative overhead.

It also looks at the emerging role of artificial intelligence in streamlining workflows across healthcare organisations.

The episode explores the practical challenges facing care providers and examines how technology can improve outcomes for both staff and patients.

Key Takeaways

🚀 The "hidden tax" in healthcare refers to the unrecognised administrative tasks that consume clinicians’ and care workers’ time, impacting their ability to focus on direct patient care.

📱 Leveraging mobile tools and voice-to-text technology can save valuable minutes per day for frontline staff, enhancing both efficiency and quality of care.

🤖 Technology is not always the solution; digitising poor processes can create more friction, but AI and better-designed systems hold the promise of fundamentally changing or removing burdensome workflows.

🧑‍💼 A successful tech transition requires buy-in across all levels, from frontline workers to boards, and must be business-driven rather than solely led by IT.

🔄 The adoption and role of artificial intelligence in healthcare is evolving rapidly; organisations must continuously review use cases, ethical boundaries, and investment rationale to harness AI effectively and responsibly.

Check out the episode and full show notes on the Talking HealthTech website.

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