Krista Anderson-Copperman (Board Director): When To Add Customer Success Managers

Krista Anderson-Copperman has led two customer support teams through successful IPOs, first at Salesforce and then at Okta. At both companies, she was instrumental in building the SaaS playbook for customer success. Tune in and find out what Krista has to say about that and her time as Board Director at Drift and Advisor at Gainsight.