CHURN FM E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja
Nov 13, 2024
43:06
Today on the show, we have Krishna Raj Raja, the CEO of SupportLogic.
In this episode, Krishna shares his journey from engineering at VMware to founding SupportLogic, a platform that transforms support interactions into actionable customer insights.
We discuss his approach to turning support into a growth engine by monitoring customer interactions for hidden signals that can prevent churn.
Finally, Krishna reveals how leading companies are adopting a proactive support experience management strategy, showing significant reductions in customer escalations and increases in expansion.
Mentioned Resources
- Krishna Raj Raja
- SupportLogic
- Support Experience
- CloudPhysics
- VMware
- Palo Alto
- Hotjar
- Zendesk
- ChatGPT
- Salesforce
- Tableau
- MuleSoft
- Snowflake
- Databricks
- Nokia
- Red Hat
- Starbucks
- Service Cloud
- Freshdesk
- Oracle
- SAP
- Kubernetes
- Adobe
- Apple
- Rubrik
- Notion
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.