GBD135. Tolerance and the Cost of Compounding Conflict,

"During quarantine, things have been escalated. 30% of leaders' time is lost due to MISHANDLING conflict, so that's on the rise."

Monday 16th November was UN Day of Tolerance so, to explore the true cost of conflict in an organisation, Scott Kellam talks to returning guest Julie Holunga.  They discuss what happens when it manifests, and what the consequences can be if it's allowed to build up over time. Counter-intuitively, conflict can be a valuable catalyst for positive change. Hear how to recognise it, address it, manage it and learn from it.

Resources. Use these links to find out more about this topic, or to access free guidance and resources to implement in your own team or organisation.

• Improve your conflict-management skills with AICPA & CIMA resources here.
• Connect with our guest Julie Holunga at julieholunga.com.
• Watch her 2018 AICPA Conference presentation on "The Weak Language That Holds You Back".
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About Our Podcast. These conversations with expert guests are recorded by different members of the AICPA & CIMA team from our offices around the world. While the sound quality may vary, we hope that the insights will be consistently useful.

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