The role of AI in self-service and knowledge management — Kajabi's Jared Loman and Zendesk's Maddie Hoffman

On this episode, we’re joined by Jared Loman, Vice President of Customer Experience at Kajabi, and Maddie Hoffman, Director of Self-Service and Automation at Zendesk. We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.