Empowered Patient Podcast Strategic Advantage of Seamless Access to Virtual Care Workforce and Patient Data with Dr. Lyle Berkowitz KeyCare Medical
Dr. Lyle Berkowitz, CEO of KeyCare Medical, is listening to consumer feedback and helping health systems provide more virtual care options, particularly for routine types of care. At the same time, KeyCare is working with providers on a strategy that enables them to come up with a plan to care for patients with higher complexity that requires them to be seen in the office. The key to success is the systems integration and data sharing that is possible with this virtual care approach.
Lyle explains, "I think virtualists and virtual care technology need to be different in various ways from traditional office-based care, in a good way. It needs to focus on a more routine set of problems. It needs to be done in a highly efficient manner to be convenient and less expensive while maintaining quality."
"So with KeyCare, we are providing access to a tech-enabled virtual care workforce to health systems, and we're doing it all on Epic. So we have our own instance of Epic that we're staffing with virtualists. We're mainly working with health systems who also have Epic so that they can feel they've got a partner that is able to work cohesively with them."
"In terms of partnering with health systems, the competition is usually third parties who've developed their own proprietary telehealth-focused technology. That, unfortunately, doesn't integrate well with respect to both workflow or data sharing in health systems. That's why we decided to work with Epic because they have a very mature electronic health record system. They now have a mature telehealth system, and they have a level of interoperability between Epic sites that is unseen anywhere else."
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