The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001
Mickey Powell (co-founder of UpdateAI) has been at the forefront of the discussion around the use of generative AI in customer success. He is the author of ChatGPT for Customer Success, an e-book which explains the basics as well as some advanced use cases for AI in CS.
Mickey's LinkedIn
UpdateAI
Resources Mentioned in this Episode:
- Good Strategy Bad Strategy: The Difference and Why It Matters by Richard Rumelt
- Chat GPT for Customer Success by Mickey Powell
Shoutouts to Digital CS Pioneers:
- Jeff Beautmont @ Gitlab (featured in episode 3 of this podcast)
- Dan Ennis @ Monday.com
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The Digital Customer Success Podcast is hosted by Alex Turkovic
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