#37: Kevin Thorstenson — Hotel General Manager at WinStar World Hotel on Leadership

Today’s guest is someone who knows that “employees will leave if they don't feel like they're learning anything new. So to keep them, you need to keep teaching them new things.”

After more than 30 years of experience in hotel management at properties across the country, our guest knows what it takes to keep employees engaged, happy, fired up, and excited to come to work every day. He also knows a thing or two about games. Kevin Thorstenson is the Hotel General Manager at WinStar World Hotel. WinStar, which is located in Thackerville, Oklahoma near the Oklahoma-Texas border, is the biggest casino in America. It has more than 500,000 square feet of gaming space and more games than any other casino in the world; WinStar is also renowned for hosting huge events — from MMA to theatrical entertainment, and even golf competitions.

The WinStar World Hotel employs nearly 500 people, so Kevin has a wealth of experience managing huge teams. When 1Huddle’s CEO and Founder Sam Caucci sat down with Kevin on this episode of Bring It In, they talked about everything from why communication is so important to what it takes to be a great manager who knows how to make learning stick.

I’m willing to bet this is going to be one of the best episodes yet. So, let’s...

Bring it in!