#51 Debbie Levitt: Understanding Your Customers - Beyond AI and Quick Fixes

Welcome to the Better Tech Leadership podcast, where we connect with tech leaders from all over the world to share their know-how on bridging the gap between business and tech.

In this episode, host Leszek Knoll, co-founder of software development agency @Brainhubeu, talks with Debbie Levitt, CXO at Delta CX about:

- Impact of AI on CX and UX: Learn how AI is currently affecting Customer Experience (CX) and User Experience (UX) practices.

- The Role of Critical Thinking: Discover the importance of maintaining critical thinking skills when incorporating AI into CX and UX strategies.

- Customer-Centric Strategies: Explore the concept of customer-centricity and how to align company values with providing excellent customer experiences.

- Balancing Speed and Quality: Understand the trade-offs between delivering products or services quickly and maintaining quality.

- AI's Potential in the Future: Get a glimpse into the future of AI in CX and UX and its potential to transform these domains.

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Connect with Leszek and Matt on LinkedIn

https://www.linkedin.com/in/leszekknoll/

https://www.linkedin.com/in/mwarcholinski/ 

Website:

https://bettertechleadership.com/ 

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