Watch on YouTube.
CX Today's Susie Harrison hosts Cognigy CEO Philip Heltewig to discuss the company's plans for AI investments.
In this video, they cover:
- The involved Series C funding round process and what the outcome means for the business
- Cognigy's plans for investment, including R&D and feature expansion
- How AI is accelerating interactions in the contact center
- Trends for generative AI in the contact center
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