Oper Reveals How To Reduce Mortgage Borrower Anxiety by Blending Human Touch With AI Efficiency | Geert Van Kerchkhoven, CEO & Co-Founder Oper

Buying a property is a big life moment, and one full of anxiety! And yes, we the people in the industry are guilty of creating anxiety to our customers! That’s why Geer Van Kerchkhoven, CEO & Co-Founder Oper is doing something about it, and helping both banks and customers create a much better mortgage experience!

In this episode Geert shares his journey and insights on improving the mortgage process. He reveals how we can reduce borrower anxiety and streamline the home-buying journey, why Oper is a great product and his secret sauce to building products people love and are willing to pay for! He also shares valuable experiences on leveraging AI Oper, lessons learnt re AI, and building high-performance teams, and top advice for anyone in the journey!

We cover,

(00:00) Intro to the Mortgage Experience

(04:10) Geert’s Initial Hypotheses

(06:10) Challenges and Mindset in Building a Fintech

(11:37) Defining a Great Product in Fintech

(14:37) Addressing Borrower Anxiety and Mortgage Challenges

(23:22) The Hybrid Model: Combining AI and Human Touch

(26:15) Loan Advisor Interaction in Virtual Environments

(28:16) AI in Document Matching and Loan Processing

(29:32) Key Takeaways of Building AI Features in Fintech

(31:04) Challenges in AI Deployment: Compliance and Integration

(33:00) Understanding Vertical AI and Its Applications

(38:55) Fireside Chat: Insights on Strategy and Leadership

Follow for more discussions on how to build great FinTech products with customer and commercial impact and to stay updated on the latest episodes.

👉 You can find Geert here

• LinkedIn: https://www.linkedin.com/in/geertvankerckhoven/
• LinkedIn: https://www.linkedin.com/company/opercredits/posts/?feedView=all
• Website: https://www.opercredits.com/

👉 And you can find Monica here:

• LinkedIn: https://www.linkedin.com/in/monicamillares/
• YouTube: https://www.youtube.com/@moni_millares
• TikTok: https://www.tiktok.com/@moni_millares
• Website: https://moni-millares.mystrikingly.com/

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Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com

Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.