Navigating Culture and Onboarding for Success

Join host Dan Dowman on Culture Crush as he sits down with Shelia Matthews, a seasoned culture expert turned entrepreneur with a rich career at UPS, MetLife, and Acquisition.com. Shelia shares her journey and insights on cultural leadership, emphasising the importance of strategic hiring and onboarding processes.

Don't miss this deep dive into leadership challenges and practical solutions for burgeoning businesses. Learn how to create an effective company onboarding program and a 30-60-90 day plan to ensure new employees are engaged and aligned with your company's values, and discover how to build a sustainable culture that fosters growth and innovation.

Takeaways

▪︎ Invest in company-level onboarding to shape culture and ensure new employees feel seen and supported.

▪︎ Create a company onboarding program that includes information about the business, its mission, values, and benefits.

▪︎ Develop a 30-60-90 day plan for new hires, focusing on learning, improvement, and measurement.

▪︎ Use the onboarding process as an opportunity to demonstrate care and establish a strong sense of identity and camaraderie among employees.

Sound Bites

📢 "In order to scale, you have to have a couple of things lined up. Number one, you have to use a process. You have to use a process for hiring."

📢 "Make the investment in your company-specific or company-level onboarding. It has the highest reach and impact."

📢 "If you have that already and they're like, 'Oh, well that was great. I've got that already,' then make sure that you're consistently doing your 30, 60, 90 day plans for your people."

Chapters:

00:00 Introduction to Culture Crush

00:17 Meet Shelia Matthews

00:31 Shelia's Career Journey

03:24 The Leap to Entrepreneurship

06:16 Discussing Culture Crushes: Adam Grant & UPS

12:19 Challenges in Leadership and Culture

23:01 The Importance of Onboarding

28:25 Practical Tips for Onboarding38:08 Final Thoughts and Takeaways

40:09 Conclusion and Wrap-Up