Phenomena
Leading with Perspective – with Camilla Dahl Hansen
Dec 5, 2024
Camilla Dahl Hansen, an experienced executive in financial services and former Global Chief Saxo Experience Officer at Saxo Bank, joins Martin Gronemann to explore the evolving financial landscape. They discuss the critical journey of the sector in rebuilding consumer trust and enhancing inclusivity for women both as clients and leaders. The conversation highlights the impact of fintech innovations, the shift towards customer-centric banking, and the importance of mentorship in empowering female professionals in finance.
24:55
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Quick takeaways
- The financial sector is shifting from a focus on internal efficiencies to prioritizing customer engagement and innovation to rebuild trust.
- Enduring challenges for women in finance highlight the need for improved communication and representation at leadership levels within the industry.
Deep dives
Transformations in the Financial Sector
The financial sector in Northern Europe has undergone significant transformations over the past 15 years, with a pronounced shift toward customer-centricity. This transition reflects a deeper understanding of the importance of customer engagement, driven by the need to rebuild trust following the financial crisis of 2008. Previously, banks focused primarily on internal efficiencies and regulatory compliance; however, the current landscape emphasizes innovation and strategies inspired by fintech influences. The increased focus on customer experiences, particularly in everyday financial interactions, demonstrates a proactive approach by banks to meet the evolving needs of clients.
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