2% The Podcast E003: When SHIP Hits the Fan | How to Handle Shipping Delays Like a Boss | Molly Meetz
Grab 2 playbooks to immediately improve your shipping process courtesy of with Molly Meetz, the Director of CX at Corso. With her extensive expertise and industry knowledge, Molly unveils the secrets behind handling common shipping issues like when a package is delayed and shipping perishable goods.
In this conversation, we explore strategies to mitigate the impact of shipping delays and set realistic delivery timelines via transactional communication. Molly emphasizes the power of proactive communication and how it can enhance the customer experience. We also delve into the challenges maintaining great customer experience throughout the shipping journey and the importance of implementing shipping protection and insurance options for customer peace of mind.
Your future self and CX team will thank you for listening to this episode.
Whether you're an e-commerce business owner, CX professional, or simply interested in delivering exceptional customer experiences, this episode is packed with practical and tactical tips, expert advice, and forward-thinking insights. Tune in now to gain valuable knowledge from Molly Meetz, and elevate your CX game to new heights.
Catch the full episode recap and exclusive content over at www.getcarro.com/podcast
Interested in learning more about Corso? “2% The Podcast” listeners will get a $25 DoorDash gift card for taking a 25-minute demo of Corso by visiting here.
This episode is brought to you cost-free by Carro, the #1 collaborative commerce platform for DTCs best brands. Get started for free at www.getcarro.com
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Timestamps
📦 Navigating the World of Shipping and Customer Experience: with Molly Meetz (00:00:00)
🛍️ Who is Molly Meetz (00:02:30)
💼 Strategies to mitigate the impact of shipping delays (00:05:19)
🍃 Managing expectations and setting realistic delivery timelines (00:07:43)
📦 Importance of communication and proactive updates during delays (00:10:24)
🍃 Handling perishable items and potential challenges (00:13:47)
💔 Dealing with lost or stolen packages and refund policies (00:14:50)
💡 Implementing shipping protection and insurance for customers (00:18:57)
💻 Integrating shipping protection into a brand's workflow (00:22:14)
📦 Enhancing the customer experience with white-glove customer service (00:26:02)
🚀 Future trends and changes in shipping and customer experience (00:33:43)
🍃 Importance of brands using different shipping services (00:42:58)
💼 Brands that provide exceptional customer experience (00:43:42)
Mentioned:
Corso
Wonderment
Glossier
Manscaped