A first generation American of Mexican and Croatian descent and a native of Cleveland, Ohio, Ambassador Capricia Penavic Marshall has spent two decades laying the groundwork for successful diplomacy between heads of state around the world. Now, as the world grapples with the coronavirus pandemic, it\'s apparent that international cooperation and successful diplomacy are more critical than ever. How does protocol impact the ability for decision-makers to move into consensus, especially as we adapt to a virtual world?