In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza sits down with Sandeep Dube, the Chief Operating Officer at Intuit Mailchimp. Mailchimp is known the world over as a leading email marketing platform. Together, the duo discuss Sandeep’s role at Mailchimp and their emphasis on customer satisfaction, the use of account management teams and a customer advisory board to ensure customer value and feedback, and why Sandeep's favorite strategy for customer retention revolves around the words simple, considerate and rewarding. 

Sandeep is the COO at Mailchimp, an email marketing platform beloved by clients for their attentive approach to their clients. Customer satisfaction is a vocational concern for Sandeep and for many years he has worked to drive revenue through customer retention at the likes of Activision Blizzard, Delta Airlines, and HSBC, among others! 

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Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.

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