The Look & Sound of Leadership Giving Upward Feedback
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Jul 11, 2024 Learn about the three-step model for giving upward feedback effectively to bosses. Dive into the challenges of providing feedback in a virtual work environment and reflections on privilege. Discover how to turn feedback into a learning conversation for better communication and collaboration in the workplace.
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Boss Thinking Out Loud Causes Confusion
- Julie described her boss Zwena thinking out loud in meetings which later causes confusion and blame.
- Julie feels responsible to address it because she is closest to Zwena and wants to protect team culture.
Reframe Feedback As Learning
- Before giving upward feedback, reframe it as a learning conversation rather than teaching or fixing.
- Approach the meeting with the goal of learning something, not proving the boss wrong.
Focus On Business Issues, Not Behavior
- Make the conversation about a business issue, not the boss's behavior, to reduce defensiveness.
- Framing the 'what' as people being angry and confused protects culture and invites problem-solving.