The Chemical Show: Where Leaders Talk Business The Importance of Operational Excellence With John Yagel - Ep. 82
Companies across the chemical industry have some of the same drivers - a focus on value, process safety, product quality, customer excellence, and ultimately profitability. Yet, some companies and industries do it better than others. The difference? Operational excellence.
Operational excellence is in a simple form, systematic problem-solving, and improvements. It allows people in business and its leadership to improve in decision-making, profitability, partner services, customer service, marketing, and many other important areas in keeping the business up and running in the market.
Listen in as Victoria Meyer talks about the Importance of Operational Excellence with John Yagel, VP of continuous improvement, capital implementation, and innovation excellence for Huber Engineered Materials. In this episode of The Chemical Show, John explains the important details of operational excellence, how important it is in this industry, and the difference between the operational excellence of today versus many years back.
John also provides some concrete examples of how companies are using operational excellence in normal day-to-day operations to improve customer experience, digitization, and process control. He also talks about the role of sustainability in business and the response of people in this industry when the pandemic hit and when the challenges of freezes and hurricanes across the country happen. This is surely an exciting conversation as John is bringing his expertise, knowledge, and experience to our today’s podcast. Tune in!
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