S1 E10: CX as a Career, Surprise & Delight, & Calculating ROI on CX with Michael Bair
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Aug 23, 2022
01:19:52
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In episode Ten of Down To Chat DTC, Eli chats with Michael Bair, the SVP of CX at FIGS. FIGS is a DTC healthcare apparel and lifestyle brand that celebrates, empowers, and serves current and future generations of healthcare professionals.
We chatted about CX as a career, quiet quitting, shipping insurance, leading and motivating large CX teams, and calculating ROI on great CX.
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