Manufacturers of industrial equipment want a direct relationship with their customers to improve post-purchase customer experience and capture services revenue. Offloading monitoring data, using anomaly detection, and providing in-context maintenance information through LLM-driven agents is now possible. OEMs can leverage this new technology the build the relationships they want.

Topics Covered

(1:11) Background on Jon & Atlas

(8:48) Why are OEM's sensitive to providing after-market services? Why haven't they done this?

(19:57) Find long-term defensibility / avoid just being a GPT wrapper

(25:14) Is this type of technology more important from a preventative perspective, or post-issue response?

(27:00) What is the right way to distribute something like this?

(42:14) 10x increase in investment in US manufacturing y/y in some categories