Manufacturers of industrial equipment want a direct relationship with their customers to improve post-purchase customer experience and capture services revenue. Offloading monitoring data, using anomaly detection, and providing in-context maintenance information through LLM-driven agents is now possible. OEMs can leverage this new technology the build the relationships they want.
Topics Covered
(1:11) Background on Jon & Atlas
(8:48) Why are OEM's sensitive to providing after-market services? Why haven't they done this?
(19:57) Find long-term defensibility / avoid just being a GPT wrapper
(25:14) Is this type of technology more important from a preventative perspective, or post-issue response?
(27:00) What is the right way to distribute something like this?
(42:14) 10x increase in investment in US manufacturing y/y in some categories
Closing the Loop with Andrew Camel