A Practical Look at Incident Handling: How a Sunday Night Bug Bounty Email Triggered a Full Investigation | A Screenly Brand Spotlight Conversation with Co-founder of Screenly, Viktor Petersson

This episode focuses on a security incident that prompts an honest discussion about transparency, preparedness, and the importance of strong processes. Sean Martin speaks with Viktor Petersson, Founder and CEO of Screenly, who shares how his team approaches digital signage security and how a recent alert from their bug bounty program helped validate the strength of their culture and workflows.

Screenly provides a secure digital signage platform used by organizations that care deeply about device integrity, uptime, and lifecycle management. Healthcare facilities, financial services, and even NASA rely on these displays, which makes the security posture supporting them a priority. Viktor outlines why security functions best when embedded into culture rather than treated as a compliance checkbox. His team actively invests in continuous testing, including a structured bug bounty program that generates a steady flow of findings.

The conversation centers on a real event: a report claiming that more than a thousand user accounts appeared in a public leak repository. Instead of assuming the worst or dismissing the claim, the team mobilized within hours. They validated the dataset, built correlation tooling, analyzed how many records were legitimate, and immediately reset affected accounts. Once they ruled out a breach of their systems, they traced the issue to compromised end user devices associated with previously known credential harvesting incidents.

This scenario demonstrates how a strong internal process helps guide the team through verification, containment, and communication. Viktor emphasizes that optional security features only work when customers use them, which is why Screenly is moving to passwordless authentication using magic links. Removing passwords eliminates the attack vector entirely, improving security for customers without adding friction.

For listeners, this episode offers a clear look at what rapid response discipline looks like, how bug bounty reports can add meaningful value, and why passwordless authentication is becoming a practical way forward for SaaS platforms. It is a timely reminder that transparency builds trust, and security culture determines how confidently a team can navigate unexpected events.

Learn more about Screenly: https://itspm.ag/screenly1o

Note: This story contains promotional content. Learn more.

GUEST

Viktor Petersson, Co-founder of Screenly | On LinkedIn: https://www.linkedin.com/in/vpetersson/

RESOURCES

Learn more and catch more stories from Screenly: https://www.itspmagazine.com/directory/screenly

LinkedIn Post: https://www.linkedin.com/posts/vpetersson_screenly-security-incident-response-how-activity-7393741638918971392-otkk

Blog: Security Incident Response: How We Investigated a Data Leak and What We're Doing Next: https://www.screenly.io/blog/2025/11/10/security-incident-response-magic-links/

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Keywords: sean martin, marco ciappelli, viktor petersson, security, authentication, bugbounty, signage, incidentresponse, breaches, cybersecurity, brand story, brand marketing, marketing podcast, brand story podcast, brand spotlight

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