Travis and Brandon discuss how central coaching is to quality management, the 2-way nature of coaching, and the critical role listening plays in becoming a better coach.
HBR: The 9 Skills of Great Coaches
https://hbr.org/2018/08/managers-think-theyre-good-at-coaching-theyre-not
- listening
- questioning
- giving feedback
- assisting with goal setting
- showing empathy
- letting the coachee arrive at their own solution
- recognizing and pointing out strengths
- providing structure
- encouraging a solution-focused approach
Mindset by Carol Dweck
https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322
f I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating by Alan Alda
https://www.amazon.com/Understood-Would-Have-This-Look/dp/1524781924
Hill Climbing algorithm
https://en.wikipedia.org/wiki/Hill_climbing