Travis and Brandon discuss how central coaching is to quality management, the 2-way nature of coaching, and the critical role listening plays in becoming a better coach.

HBR: The 9 Skills of Great Coaches

https://hbr.org/2018/08/managers-think-theyre-good-at-coaching-theyre-not

• listening
• questioning
• giving feedback
• assisting with goal setting
• showing empathy
• letting the coachee arrive at their own solution
• recognizing and pointing out strengths
• providing structure
• encouraging a solution-focused approach

Mindset by Carol Dweck

https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322

f I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating by Alan Alda

https://www.amazon.com/Understood-Would-Have-This-Look/dp/1524781924

Hill Climbing algorithm

https://en.wikipedia.org/wiki/Hill_climbing