In The Loop Why is learning at work so bad & how do we fix it with AI?
AI is reshaping work while corporate learning stays stuck. Compliance-first courses, born after Enron and locked into SCORM, waste time and budget. Companies spend $340B a year; 70% is forgotten within 24 hours. As automation threatens up to 800M jobs by 2030, workers need real upskilling-personalised, in-the-flow coaching, triage by need, and conversational support- not “click next” modules.
Lori Niles-Hofmann has spent 20+ years inside L&D across banking, consulting, and marketing, leading large digital transformations and building data-driven frameworks that turn L&D from support to strategy. She’s published courses with 100K completions, serves on EdTech/HRTech boards, and wrote The Eight Levers of EdTech Transformation. Her ER “triage” insight—sparked by a chaotic airport-to-hospital day—explains how to prioritise skills, kill duplication, escape SCORM’s limits, and move to AI-powered learning coaches tailored to each person’s work.
⏭️ Episode Highlights
(03:12) – The compliance trap: Why early e-learning became "legal documents to protect the company" rather than actual learning
(07:02) – Meet SCORM: The 25-year-old technical standard that has trapped corporate learning in "click next to continue" modules
(12:22) – Lori's vodka-fueled revelation: How a hospital emergency room visit revealed the solution to broken workplace learning
(15:06) – The triage model: Why learning should work like an ER- prioritized by need, personalized by context
(18:28) – The AI future: Learning coaches that know your calendar, projects, and work context to provide just-in-time development
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