Episode 27 – Sebastien Gaudin – CEO, The CareVoice – Patient Experience is a Proxy for Quality of Care

I spoke to Sebastien Gaudin from Shanghai, a self categorized ‘pure healthcare person’, with over 20 years of experience in the pharmaceutical industry and a Doctor of Pharmacy from the University d’Angers.  He is the co-Founder and CEO of The CareVoice.

Sebastien worked with Sanofi across the globe in many impactful roles from Finance and Marketing to helping launch new products and running their diabetes business in China.  Sebastien knows the healthcare space.  He has been at the forefront of the digital healthcare revolution in China and has worked closely with the government to train the next generation of leaders in this space.

Sebastien makes the case that the Chinese government is very smart and openminded when it comes to facilitating public / private cooperation.

There is also a burgeoning demand from Chinese care receivers for better health care service and better information.  While there used to be a strong concentration of care at only the biggest public hospitals, now more than 50% of Chinese hospitals are private.

Sebastien talks about the shift from Business to Consumer only to B2B2C and how the privatization of healthcare drove this to his current SaaS model.

Most recently, CareVoice launched StartUpCare…healthcare insurance for startup companies, co-designed with PingAn Health.