Jeetu Patel Talks Evolving AI Trends

Jeetu Patel, Executive VP and Chief Product Officer at Cisco, dives into how AI is reshaping customer service. He discusses the evolution from basic automated systems to advanced voice agents that understand human emotions. The conversation also highlights the vital role of infrastructure in navigating AI challenges and opportunities. Patel shares insights on the rapid adoption of tools like ChatGPT, emphasizing their impact on productivity and daily life while balancing innovation with safety in the evolving AI landscape.