Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has about 20 years of healthcare leadership experience, including in military medicine and the civilian sector. He's been a manager and director of operating rooms in many types of hospital and surgical center settings.
2022 update: John is now a part of the team and is my colleague with the firm Value Capture and we were able to collaborate on an engagement with a Philadelphia health system.
We share a passion for Lean and, more importantly, patient safety. We believe strongly that you need the right type of culture and leadership to encourage and support a culture of safety and that's what we'll talk about today.
For a link to this episode, refer people to www.leanblog.org/215.
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Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond