United Airlines’ CEO on Newark, safety, Jet Blue and customer care

When a major air traffic outage briefly paralyzed operations at Newark Airport, United Airlines found itself at the center of the storm. CEO Scott Kirby joins Rapid Response to explain how the crisis unfolded — and why even he was surprised by the level of attention it received. Kirby shares his perspective on the state of U.S. air safety, United’s new partnership with JetBlue, and why the airline is backing what he calls “the plane of the future.” He also opens up about the rollout of Starlink Wi-Fi and gives exclusive insight into why United’s check-in deadlines have been in flux. It’s a candid look inside one of the world’s largest airlines, navigating turbulence in more ways than one.

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