In this episode, Scott Wozniak shares the secrets behind creating a powerful customer experience engine that turns satisfied customers into raving fans. Scott discusses the importance of operational excellence, personalized service, crafting memorable moments, and the need for businesses to build trust and demonstrate genuine care for their customers. Using lessons from Chick-fil-A and the wisdom of Obi-Wan Kenobi, Scott explains how businesses can differentiate themselves by celebrating their customers' successes and creating unforgettable experiences. Tune in to learn how to elevate your brand and leave a lasting impact on your audience.

Chapters

00:00:00 - Kickoff: Introduction to the Customer Experience Engine with Scott Wozniak
00:01:12 - Essential Insights: The Power of Operational Excellence
00:02:20 - Building Bridges: Trust through Consistency
00:05:45 - The Value of Consistency: Why Customers Return
00:10:48 - The Personal Touch: Showing You Care with Personalized Service
00:17:17 - Magic Moments: Creating Memorable Experiences
00:20:06 - Wisdom from Star Wars: Obi-Wan's Mentorship Lessons
00:21:27 - Fan Frenzy: Turning Customers into Raving Fans
00:23:29 - Real-world Examples: Chick-fil-A's Memorable Moments
00:25:48 - Victory Lap: Celebrating Business Wins
00:26:53 - Industrial Celebrations: Nucor's Unique Ways of Honoring Clients
00:29:28 - Success Metrics: Tracking and Celebrating Milestones
00:34:03 - Connect with Scott Wozniak: Insights and Opportunities

LINKS AND RESOURCES:

Tier 11 Jobs
Perpetual Traffic on YouTube
Tiereleven.com
Solutions 8
Perpetual Traffic Survey
Perpetual Traffic Website
Follow Perpetual Traffic on Twitter
Connect with Lauren on Instagram and Connect with Ralph on LinkedIn

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