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REWORK
Listener Questions: Ops Edition
Jul 10, 2024
Eron Nicholson from 37signals' ops team discusses team structure, on-call schedules, managing data center outages, balancing project cycles, and global expansion projects. The conversation touches on T-shaped programmers, restructuring on-call coverage, and technological advancements like the Amsterdam project using BGP Anycast technology.
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Quick takeaways
- The ops team at 37signals maintains active-active data centers for system resilience.
- Global expansion projects include setting up a new data center in Amsterdam for improved service.
Deep dives
Operations Team Structure and Expertise
The operations team at 37signals is structured into smaller regional teams that work together in an on-call rotation. Team members, including Aaron Nicholson, have diverse expertise, such as networking, database management, and systems administration, allowing them to handle various responsibilities efficiently. With a total of 11 team members, the operations department emphasizes automation, utilizing tools like Chef to manage the workload and ensure effectiveness.
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