Listener Questions: Ops Edition

6 snips

Jul 10, 2024

Eron Nicholson from 37signals' ops team discusses team structure, on-call schedules, managing data center outages, balancing project cycles, and global expansion projects. The conversation touches on T-shaped programmers, restructuring on-call coverage, and technological advancements like the Amsterdam project using BGP Anycast technology.

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ANECDOTE

Ops Team Embraces T-Shaped Skills

The ops team values T-shaped skills with both broad knowledge and deep specialties.
Eron Nicholson brought strong networking skills and then learned more about Ruby, Rails, and Linux on the job.

INSIGHT

Global Ops Team Structure

The ops team is globally distributed with regional teams in Americas, Pacific, and Europe.
Everyone shares on-call duties and specialists cover areas like databases, network, and search.

ADVICE

Follow-the-Sun On-Call Coverage

Use regional teams across time zones to follow the sun and reduce overnight on-call stress.
This approach allows weekday on-call to stay during business hours and limits weekend solo paging.

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