The Customer Experience Podcast 153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill
Aug 17, 2021
43:28
Here are three quick ways to better assess what people are saying with their faces and emotions (aka facial coding). Pay attention to engagement, the camouflage smile, and the two-sided impact of fear.
The face is the only place in the body where the muscles attach right to the skin. Most of us aren’t aware of what we’re giving away.
In the fifth episode of our Human-Centered Connection expert series, Steve Pac inelli and I interview Dan Hill, PhD, President a t Sensory Logic, about emoti onal intelligence and facial coding.
Dan spoke with us about:
- How to imbue a mission into work for employee retention
- Why contempt and sadness can be dangerous emotions
- What to do to raise our emotional literacy
- How Steve Jobs illustrates the positive and negative sides of anger
- Why emotions stand apart from the rational parts of the brain
Check out these resources we mentioned during the podcast:
- Dan Hill, PhD (LinkedIn)
- Sensory Logic
- Grand Performance
- Episode 75: Emotional Intelligence and The Power of Faces
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
The face is the only place in the body where the muscles attach right to the skin. Most of us aren’t aware of what we’re giving away.
In the fifth episode of our Human-Centered Connection expert series, Steve Pac inelli and I interview Dan Hill, PhD, President a t Sensory Logic, about emoti onal intelligence and facial coding.
Dan spoke with us about:
- How to imbue a mission into work for employee retention
- Why contempt and sadness can be dangerous emotions
- What to do to raise our emotional literacy
- How Steve Jobs illustrates the positive and negative sides of anger
- Why emotions stand apart from the rational parts of the brain
Check out these resources we mentioned during the podcast:
- Dan Hill, PhD (LinkedIn)
- Sensory Logic
- Grand Performance
- Episode 75: Emotional Intelligence and The Power of Faces
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.