Workplace Stories by RedThread Research

Operationalizing AI Experimentation: Harvard Business Publishing’s Angela Cheng-Cimini

Aug 14, 2024

Angela Cheng-Cimini, the CHRO at Harvard Business Publishing, focuses on integrating AI into workplace teams and addressing its impact on human resources. She discusses the importance of creating a safe environment for employees to experiment with generative AI, transforming fear into curiosity. Angela emphasizes that AI won't replace humans, but those who embrace AI will thrive. She also shares insights on ethical AI use, enhancing employee experiences, and how HR can play a pivotal role in fostering a culture of innovation.

43:51

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Episode guests

Angela Cheng-Cimini

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Episode notes

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Quick takeaways

Creating a safe environment for AI experimentation is crucial for overcoming fear and inspiring innovation among employees.

Personalizing employee experiences through data-driven insights can enhance engagement and support effective AI integration in organizations.

Deep dives

Harnessing AI for Employee Experience

AI's impact on organizations is profound, especially regarding employee experience and operational efficiency. Leaders, like Angela, advocate for creating safe environments for employees to experiment with Generative AI (Gen AI), addressing fears of job loss with the message that it's more about overcoming inertia. By encouraging employees to engage with Gen AI and experiment, organizations can inspire innovation and creativity. For instance, Angela mentioned a simulation where 40 leaders developed a new business concept in under an hour, illustrating how hands-on experience can demystify AI technologies and promote adoption.

Intro

2min

Engaging Leaders through Rapid Business Simulations

3min

Embracing AI in HR and Beyond

24min

Exploring Personal Insights and Lighthearted Questions

2min

Transforming HR: Embracing AI in Learning

10min

Embracing AI and Personal Connections in HR

3min

Generative AI is taking the world by storm, and the realm of HR is no exception. The use of AI will change a business and it will impact teams. That’s why Angela Cheng-Cimini seeks to answer the question, “How do you make sure your teams are positively impacted by AI?”A lot of the conversation starts with mitigating the fear that surrounds AI. Angela believes one of the ways you can get people to run toward generative AI is to create a safe environment where they can play with it and be amazed by its capabilities. Then, they’ll want to integrate it into their work. In this conversation, Angela shares how—as the CHRO—she’s operationalizing AI experimentation at Harvard Business Publishing. Because, ultimately, “AI is not going to replace humans. But humans will be replaced by humans who use AI.”

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