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What Next: TBD | Tech, power, and the future
Tech Disrupts the School Bus
Sep 8, 2023
Daniel Zawodny, transportation reporter, discusses the frustrations faced by Howard County parents dealing with bus delays and incorrect drop-offs. He explores the challenges of a high-tech bus contractor called Zoom, its connection to canceled routes, and the unexpected disruptions caused by tech companies in student transportation.
27:40
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Quick takeaways
- Zoom faced implementation challenges in integrating changing routes and dealing with a shortage of drivers.
- The responsibility for transportation issues in Howard County remains unclear, with both Zoom and the school district accepting some degree of blame.
Deep dives
Zoom's Promise of Tech Solutions in Student Transportation
Zoom, a Silicon Valley tech company, ventured into the student transportation space by promising to bring high-tech solutions. They introduced an app for parents to track their kids' bus location in real-time and implemented other features like swipe cards and AI-driven safety systems. While Zoom received positive reviews in some districts like San Francisco, their rollout in Howard County, Maryland, faced numerous challenges. Late buses, cancellations, and confused drivers led to chaos for parents and students. Despite the promise of a tech-infused solution, Zoom struggled to deliver on their commitments in Howard County.
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