Don't Take It For Granted: Super Customer Service in Energy Efficiency — Phil Croskey, CEO of MD Energy Advisors

Led by CEO Phil Croskey, MD Energy Advisors helps residential, commercial, government, and industrial clients reduce their energy cost and implement energy efficiency programs. To learn more visit their website.

Below are two excerpts from the episode.

Phil spoke about his upbringing saying, "I was born and raised in Cleveland Ohio in the 1970s in what, looking back on it, was a largely red-lined African American community. I’ll never forget the day my mother got laid off from her job at the hospital. Losing that job really hurt her, because a lot of her self worth attached to her professional life. From that moment on, I knew I never wanted to be dependent on a job, recognizing that they come and go."

Speaking to the importance of investing in client education Phil highlighted an early customer experience, "I’ll never forget one of our early conversations with a large commercial real estate manager where we set up a meeting, explained how we could add value and reduce their electricity bill, and by the end, she stood up and thanked us for educating her in a manner that helped her better do her job. This was one of our earliest lessons in the value of investing in consumer education."

Here is the transcript summary of the podcast.

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