Entrepreneurs for Impact cover image

Entrepreneurs for Impact

Don't Take It For Granted: Super Customer Service in Energy Efficiency — Phil Croskey, CEO of MD Energy Advisors

Aug 12, 2021
45:09

Led by CEO Phil Croskey, MD Energy Advisors helps residential, commercial, government, and industrial clients reduce their energy cost and implement energy efficiency programs. To learn more visit their website.

Below are two excerpts from the episode.

Phil spoke about his upbringing saying, "I was born and raised in Cleveland Ohio in the 1970s in what, looking back on it, was a largely red-lined African American community. I’ll never forget the day my mother got laid off from her job at the hospital. Losing that job really hurt her, because a lot of her self worth attached to her professional life. From that moment on, I knew I never wanted to be dependent on a job, recognizing that they come and go."

Speaking to the importance of investing in client education Phil highlighted an early customer experience, "I’ll never forget one of our early conversations with a large commercial real estate manager where we set up a meeting, explained how we could add value and reduce their electricity bill, and by the end, she stood up and thanked us for educating her in a manner that helped her better do her job. This was one of our earliest lessons in the value of investing in consumer education."

Here is the transcript summary of the podcast.

--

Entrepreneurs for Impact is the only private mastermind community for investor-backed CEOs, founders, and investors fighting climate change.

We’re on a mission to help “scale up” climate leaders supercharge their impacts, share best practices, expand their networks, and reach their full potential.

Our highly vetted, invite-only cohorts of 11 executives catalyze personal development and business growth via monthly meetings, annual retreats, a member-only Climate Investor Database, and 1:1 coaching and strategy calls.

Here are membership benefits, and these are sample members.

To request more information on membership, click here.

Peer groups are led by Dr. Chris Wedding who brings $1B+ of investment experience, 50,000+ professional students taught, 25 years of meditation, an obsession with constant improvement, and far too many mistakes to keep to himself.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode