Ken Burgin has been actively involved in hospitality for more than 25 years. First as the owner of Caffe Troppo in Sydney, and then working with restaurants, hotels and cafes in an advisory role. His resource website ProfitableHospitality.com is used by business owners and managers all around the world. Ken likes to use webinars and podcasts as another way to reach new and existing customers, backed up by active use of social media and an email newsletter.