87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law

In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.



Connect with Erika: https://www.linkedin.com/in/egann/



Careers at Thomson Reuters: https://www.thomsonreuters.com/en.html



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