Asia Tech Podcast thoroughly enjoyed speaking with Bianca Ho, a co-founder, and COO of ClareAI and WATI. Bianca is an ex J.P. Morgan Banker turned tech entrepreneur.  ClareAI helps companies to have personalized conversations at scale by building customer engagement software based on WhatsApp Business API.

Some of the topics covered in this great conversation:

• Business processes matter
• Where can AI technology serve enterprises better
• The impact of the NOW economy on the B2B landscape
• Expectations for small businesses are very different than large enterprises
• Walked through an example of how WATI can be used for a small business
• The emergence of a no-code, low-code movement
• The necessity to communicate and be close to your customers
• Sequoia Surge
• The importance of taking time out to think