Employee experience and customer experience are clearly linked—especially on a large scale at the world’s largest employer.
According to Donna Morris, Chief People Officer at Walmart, if employees don’t have a great experience, it’s difficult for people who don’t get a paycheck to have a great experience.
A great customer experience starts with a great employee experience, and the line between the two is increasingly blurring. After all, employees are customers of the brand. And with more than 2 million global associates, Walmart’s employees have an incredible impact on the brand and the customer experience.
The Modern Customer Podcast