Hidden in plain sight is the most important procedure we do. Listening. And not just listening, but listening to understand. Measurable, improvable, and, when done well, can have an incredibly positive impact. Intention is key with listening: are we doing it to understand or to win? In this episode, we break down specific strategies for quality listening, potential pitfalls, and how to know when you've got it right.

Guest bio: Lon Setnik MD is an Emergency Physician and Associate Director of Clinical Programs at the Center for Medical Simulation with expertise in communication

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For full show notes of this episode and all sorts of other goodies, visit our podcast website

We discuss:

The concept of listening as a procedure
Two modes of listening: listening to understand and listening to win
Specific tools for listening to understand
Separating the problem from the person
The external marker of quality listening
Finding the optimized solution in patient interactions
Negotiation strategies for success
Active vs empathic listening
How to stay present during conversation

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